This profile has been claimed by the business owner or representative.
SMRT Systems
- Software company
- Raleigh, NC
About this business
SMRT provides dry cleaners and laundromats with workflow management for your plant, inventory tracking, assisted and automated barcode assembly, automated customer contact features, dynamic route mapping, employee tracking, and point of sale for retail stores all in one competitive subscription. We provide the most sophisticated automation in our industry, and can work with many different equipment brands. All backed by incredibly fast 24/7 support.
Location details
1017 Main Campus Dr, STE 1600, Raleigh, NC, 27606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent company and product! Pros: SMRT is super simple to use and the technical support staff is always available and has a solution ready! Cons: Any cons are offset because SMRT will work with you to adapt the software as much as they can! Overall: Love the people involved with SMRT. Super easy system to train front counter staff and production staff. The SMRT team is a group of forward thinking people and always willing to listen to new ideas.
Game changer Pros: Ease of use - transitioning from retail, to restoration, to financials...etc is always a breeze. If I have any issues navigating, SMRTs team is always there to help. Cons: That I only have it available for my dry cleaning business Overall: Between the software and the team, my experience is always exceptional
Most User Friendly POS system ever! Pros: What I liked the most is the ease of use of the system and how employees were able to begin using it without any learning curve. Cons: Something that can be added on the software is push notifications for the delivery app. Overall: Smrt has really reduced the accounts receaa
Thank you! Pros: The training and support team is very responsive! My only complaint is that there were several people involved at first and it was difficult to figure out who was in charge of what. Once we got through that, it was great! Cons: I have no comments here - all is good!
SMRT Systems Review Pros: Very easy to implement, train, customization for my business, ongoing product development, listen to the customers suggestions for improvements Cons: Very minor data migration errors on go live. Need to be a little more diligent about reviewing imported data to make sure it is accurate and relevant. Overall: I am very pleased with how the software is performing and the functionality. It has made communication with our customers more robust and streamlined. Issues I have posed to the company have bee... read more
Business response:
Rial, thank-you for the kind review. It is our goal to continuously improve our product by responding to and adapting any changes that our clients suggest. SMRT Systems
Wish I Found SMRT Earlier Pros: Being able to call a real person if I am having a problem. Strong customer base. Taking customer feedback and creating updates that make system even easier/ more efficient. Highly reviewed software from dry cleaning peers. As a small plant with no delivery yet, SMRT's systems will work for me now and as I continue to grow. Versatile software that isn't tailored for "one type" of dry cleaner. Several different channels of communication possible with customers. Cons: The interface is not as aest... read more
Business response:
Hi Jamal, Thanks so much for your kind review. We also wish you had joined SMRT earlier but we looking forward to many years of working together.
Awesome software Pros: Super easy to use, lots of valuable features, very good support, route app is great, customer communication platform is the best! Cons: No software is perfect, including SMRT, but I really can't think of any cons. Issues that we have are addressed immediately! Overall: Transition from SPOT to SMRT was smooth. Support is very timely in responding to issues. I couldn't ask for a better software partner for my business.
Business response:
Thanks for the great review Donny, We look forward to many more years of a successful partnership with you.
SMRT Is Genius! Pros: This software does everything it promises and more. It has increased our customer engagement, increased sales, and reduced expenses by our drycleaning routes much more efficient. Cons: Like learning all new systems, there is a learning curve. However, the learning curve with the SMRT software is as flat as can be. Overall: I love it! SMRT has created new enthusiasm in an traditionally boring industry. Did I mention how wonderful the customer support is?
A great choice for my business. Pros: The transistion was very smooth and the support team is extremely responsvie to each of my requests. I feel comfortable working with the SMRT team and am very glad to have made the switch to this software. Cons: Minor changes to help lower detailing time would be helpful.
Business response:
Thank-you Lumi for your positive review. We greatly appreciate your business and having taken the time to write a review for us.
Frequently asked questions about SMRT Systems
How is SMRT Systems rated?
SMRT Systems has a 4.9 star rating with 267 reviews.
When is SMRT Systems open?
SMRT Systems is open now. It will close at 5:00 p.m.