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SMRT Systems
- Software company
- Raleigh, NC
About this business
SMRT provides dry cleaners and laundromats with workflow management for your plant, inventory tracking, assisted and automated barcode assembly, automated customer contact features, dynamic route mapping, employee tracking, and point of sale for retail stores all in one competitive subscription. We provide the most sophisticated automation in our industry, and can work with many different equipment brands. All backed by incredibly fast 24/7 support.
Location details
1017 Main Campus Dr, STE 1600, Raleigh, NC, 27606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Game Changer Pros: Easier to train new employees. The ability to create custom reporting. Positive customer feed back. Cons: Hmm. Nothing comes to mind. I was actually surprised to find that SMRT has more good features that are "hidden". I guess I would have to say that I would have like to know about these features sooner. Not really a compliant. Overall: I love the customer communication. Route tracking is top notch. Assembly conveyor is very reliable, cost effective and efficient. Customer billing is very simple to custom... read more
Cost effective Software Pros: Ease of installation Ease of use Customer loves the customer portal Route Management Saves time and money Cons: One of the most expensive software but worth it Overall: Great for our management team to use Great CRM Value Add
The Best Dry Cleaning & Laundry POS! Pros: There isn't just one feature I like but multiple. To name a few: user interface, the pickup/delivery module and notification/communication center. Cons: I feel the Master/Sub relationship could be pushed further by SMRT for better reporting and distinction between address for On-Demand/Static route. Overall: Our overall experience has been great, SMRT always seems one step ahead!
Duke's Cleaners on SMRT Pros: This is by far the easiest to use POS we have ever used. It has anything that you would want to run your Dry Cleaning business Cons: It could be a little more marketing friendly. Overall: When we switched to SMRT we didn't have a route at all and now it is growing weekly. With the clients being able to setup a pickup/delivery right from their cell phone.
Wish we made the switch sooner! Pros: So easy to use and setup. My staff basically trained themselves. When we do encounter a question or issue, customer support is super responsive and we have our needs met immediately. It's a very intuitive system, easy to navigate and figure out even without a lot of training. One of the best things about it is the web based platform so that we can easily access the system from anywhere to help with training or trouble shooting even when not on site. Cons: My only issues are tiny, nit-pic... read more
Outstanding Pros: The installation, training, and implementations were a breeze. Using SMRT software for our operations has allowed us to implement, automate customer communications and improve our operations over night. We are upset at that fact that we didn't switch over years ago. The training for our staff, drivers, markin, office, and production was incredibly easy. It has exceeded our expectations thus far. Cons: There is not much negative to say. As we discover features we wish we had, their staff is attentive and res... read more
New day Pros: Messaging and piece tracking. Accounts receivable has improved. Cons: Understanding billing transactions can be difficult. Overall: Super positive. I feel I have the best POS for my industry.
Fantastic product! Pros: SMRT has made our business much more efficient. We can collect and store a vast amount of information about our customers and their clothing. It is a very user friendly platform even though it is highly complex. The design features make it intuitive and training (as long as someone has a basic knowledge of touchscreens/computers) is fairly straightforward. Cons: The frequent updates can take some adjustment time, but overall we understand are aimed at making the product better. There are so many feat... read more
Exceptional POS for Dry Cleaners! Pros: What I like most about the software is it's a very friendly user interface. The integration with our existing business was very easy. Training is fast and efficient! Cons: In the beginning I did not like the terminals that were used. Shortly after we switched they moved to a computer based platform. Overall: My overall experience with SMRT has been fantastic! They are a great partner to have in the dry cleaning industry.
Frequently asked questions about SMRT Systems
How is SMRT Systems rated?
SMRT Systems has a 4.9 star rating with 267 reviews.
When is SMRT Systems open?
SMRT Systems is open now. It will close at 5:00 p.m.