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SMRT Systems
- Software company
- Raleigh, NC
About this business
SMRT provides dry cleaners and laundromats with workflow management for your plant, inventory tracking, assisted and automated barcode assembly, automated customer contact features, dynamic route mapping, employee tracking, and point of sale for retail stores all in one competitive subscription. We provide the most sophisticated automation in our industry, and can work with many different equipment brands. All backed by incredibly fast 24/7 support.
Location details
1017 Main Campus Dr, STE 1600, Raleigh, NC, 27606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NYC Dry Cleaner Using SMRT Pros: Brings current tech to the dry cleaning industry that has had archaic software for decades Cons: Really no complaints, they are consistently sending out updates and improvements Overall: Helps us manage over 5000 customers across multiple different brands, POS, delivery app, valet service, all in one
So So Simple! Pros: My favorite thing about SMRT is how easy it is to use. Unlike other systems that are complicated to navigate and hard to understand, SMRT feels like a breath of fresh air for the Dry Cleaning industry. As soon as I saw it, I knew it would improve my business. After installing it, it was even better than I had imagined. We have been on SMRT for about a month now, and every day we love it more! Cons: They couldn't print the lot tag number on my temp tags, but they added that feature a week after we went liv... read more
Took a chance and it's changed my life. Pros: Smrt allows you to follow real time the daily ins and outs of your business. I am able to physical leave my facility and check in remotely. This was a huge step in me being able to devote time with my family and given me back control over my business. Cons: We signed up early so they needed to work on some things. We rolled with the punches and the people at smrt answered the bell. Overall: It's so hard to write good reviews for products and services that you love. But when it co... read more
After trying out 5 others, SMRT is hands down the best!! Pros: The best feature that ALL other softwares lack, is the communication module between customers, CSR's, and drivers. Cons: Reports are a little tiny bit disappointing. While support can create any type of report you need, it would be nice to have them readily accesible to run with different criteria as needed.
Best dry cleaning software on the market Pros: The software is so user friendly and powerful that my entire business runs on it. It is the complete CRM software, front to back. Not only is it easy for me to manage my business, but it is also even easier for my customers. They can do all the scheduling, communication on their own. Cons: The only thing missing is SMRT does not have A mobile app.
So happy we went with SMRT Pros: SMRT has dramatically improved the management and efficiency of our business. We have specific needs catering to hotels for uniforms, staff clothing and guest clothing and we needed to streamline and better integrate our accounting and delivery processes. SMRT has enabled us to do this and helped us improve the quality and speed of our business where we need quick turnaround times. We also found that the software works seamlessly with our Metalprogetti conveyors. Cons: Not a lot to complain a... read more
Best pos for dry cleaners Pros: The software allows is to connect with customers the way customers want to be reach. We have been able to grow our pick up and delivery, improve communication internally and externally. Cons: I keep asking myself why I didn't do it sooner Overall: My experience has been great, from customer support to implementation.
Overview Pros: Straight forward and simple. Has several features to customize based on the needs. Cons: certain functions need to be adjusted to be more intuitive. Overall: Overall so far good. We will know more as we use the system. [SENSITIVE CONTENT HIDDEN] has been great help and support during start up. He has responded all in timely manner and great follow-ups. He has been available anytime of day. Please consider a raise for [SENSITIVE CONTENT HIDDEN] on his next evaluation because he has done an incredible job.
SMRT Pros: Software is extremely user friendly. Staff learned the system within 1 day. The system assists daily routines and has saved us time throughout the day. I like the fact that I can connect remotely and see what the next day is going to look like workload wise. The customer communication features are fantastic. Customers have enjoyed and found the feature extremely useful. Cons: I am happy overall with the reporting function, but would like to see some of the reporting capabilities in planning move into production so... read more
Frequently asked questions about SMRT Systems
How is SMRT Systems rated?
SMRT Systems has a 4.9 star rating with 267 reviews.
When is SMRT Systems open?
SMRT Systems is open now. It will close at 5:00 p.m.