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SMRT Systems
- Software company
- Raleigh, NC
About this business
SMRT provides dry cleaners and laundromats with workflow management for your plant, inventory tracking, assisted and automated barcode assembly, automated customer contact features, dynamic route mapping, employee tracking, and point of sale for retail stores all in one competitive subscription. We provide the most sophisticated automation in our industry, and can work with many different equipment brands. All backed by incredibly fast 24/7 support.
Location details
1017 Main Campus Dr, STE 1600, Raleigh, NC, 27606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
SMRT MOVE! Pros: The migration to SMRT was validated and praised by both our multi-generation of employees and customers. The ease of learning, navigating, and customer interaction has elevated our service and won the confidence and respect from all. Reporting and data analysis continues to become even more sophisticated. Unlike many services where support diminishes after the honeymoon stage, the SMRT support team continues to be very responsive with great attitudes long after conversion . The Pick up and Delivery segment h... read more
Easy Transition Pros: The support is off the charts. I was pleasantly surprised at the industry knowledge from the initial interview. the support team continues to over deliver on every promise, kudo's. Cons: About the only thing in transition that proved difficult was the adding descriptions on every item again. Looking back it was worth the effort. Overall: A 10 out of 10. We have realized process improvements, increased communication from customers, and they have made it easier for new customers to sign up. They have auto... read more
Owner Pros: Simplicity of setup and use. The amount of time they spent training. Cons: I do not have any cons, I do not have any cons Overall: My experience has been overwhelmingly positive. Any time there was an issue that pertained to my store specifically. They made it happen. Example: My paper piece counts, the info and format that worked with my situation, they had customized it to my needs. There are many more of these. They have created a system that I feel was created for me. For that I am grateful.
Review of SMRT Systems Pros: I especially like the ease of the barcoding system. It is easy to prove to clients when a garment was here. The assembling with barcodes takes out employee errors and reduces them to almost non existent. Routes are simplified. Easy to use, everything with one software. Cons: Cannot mass email. Cannot change automated texts that are sent as reminders to clients. Overall: We find that the program is amazing in our day to day operations. Time saving. Overall extremely happy.
Easy transfer and start up Pros: This software is easy to learn. Training new employyes is easy. It is flexible and adapts well to the way you run your business. The ability to communicate with your customers through texting has been a big help. The support has been excellent. Cons: I would like it if it printed tags for the lot system assembly operation. It is not a major problem but it would make it easier for my operation. Overall: My overall experience has been positive. The texting feature allows me to comunicate easily... read more
Thankful, Satisfied and Relieved to have joined with SMRT. Pros: The feature and capabilities to enhance customer experience. The text program was much better than the competition. The training and introduction offered was and turned out to be excellent. The software puts the delivery company in charge. In my eyes this makes things easier and also helps allow more profit. SMRT seems to have everything you can think of to add to your dry cleaning business. Cons: The format of writing a ticket and how layered in the settings a... read more
happy to switch Pros: Tech support is way better than any other company out there. Makes learning and using so much easier Cons: Text messaging system needs improvement, have to check multiple areas to make sure messages are current.
A Company That Cares Pros: The functionality for customers to interact with the business Cons: The initial conversion of our conveyor systems was extremely difficult. Overall: Our experience has been fantastic. The big difference for me with SMRT was not that everything was perfect on day one, but that the company actually cares when I have an issue and helps me resolve it in a timely manner.
Owner Pros: The communication with your client base. Cons: Would like to see a better selection of up charge items. Overall: Great support from Fredy from Smart Systems to start us off.
Frequently asked questions about SMRT Systems
How is SMRT Systems rated?
SMRT Systems has a 4.9 star rating with 267 reviews.
When is SMRT Systems open?
SMRT Systems is open now. It will close at 5:00 p.m.