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SMRT Systems

4.9
  • Software company
  • Raleigh, NC

About this business

TechnologySoftware company

SMRT provides dry cleaners and laundromats with workflow management for your plant, inventory tracking, assisted and automated barcode assembly, automated customer contact features, dynamic route mapping, employee tracking, and point of sale for retail stores all in one competitive subscription. We provide the most sophisticated automation in our industry, and can work with many different equipment brands. All backed by incredibly fast 24/7 support. 

Location details

1017 Main Campus Dr, STE 1600, Raleigh, NC, 27606, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.9256 reviews
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Keith B.'s profile image
Keith B. 
7 months ago

GM Pros: It is user friendly once you are trained. Cons: The accounting portion is not user friendly but I am told this is being worked on. Overall: Customer service is amazing, very efficient and friendly team. [sensitive content hidden] all phenomal. 

Keith's profile image
7 months ago

GM Pros: It is user friendly once you are trained. Cons: The accounting portion is not user friendly but I am told this is being worked on. Overall: Customer service is amazing, very efficient and friendly team. [sensitive content hidden] all phenomal. 

Justin's profile image
9 months ago

Best in the business Pros: Certainly! Here's the edited version:In simple terms, this system is unparalleled. SMRT is the cornerstone of my business. I relied on it when I had just one store, and now, with 15 stores, it remains indispensable. By design, the system streamlines your operations, resulting in cost savings and more customer engagement. The team continuously updates and enhances its features. What's more, the system is modular, ensuring it adapts to your business needs. The support and installation team is excepti... read more

Jason N.'s profile image
Jason N. 
11 months ago

If you have a route SWTICH TO SMRT NOW Pros: The switch to SMRT has made my life so much easier as a Route Manager. Cons: Sometimes, there support team gets back to me in 20 minutes instead of 5 minutes. Serisouly, they are quick to jump on an issue and resolve the problem. Overall: Words cannot describe how SMRT has made my life so much better. Not my work, MY LIFE. 

Jason's profile image
11 months ago

If you have a route SWTICH TO SMRT NOW Pros: The switch to SMRT has made my life so much easier as a Route Manager. Cons: Sometimes, there support team gets back to me in 20 minutes instead of 5 minutes. Serisouly, they are quick to jump on an issue and resolve the problem. Overall: Words cannot describe how SMRT has made my life so much better. Not my work, MY LIFE. 

Jamie M.'s profile image
Jamie M. 
a year ago

I love SMRT Pros: I love the route management. I love the ease of texting and emailing. I love all of the email/text/issue history you can access. I love the driver app. It's awesome. There are two features I'd love to see added to the route management side, but overall I am a huge fan. Cons: I have only two complaints. There are two features missing on the route management side that would make my life tremendously easier. And it's difficult to get a simple "this date to that date" KPI sales for a group of customers. It's no... read more

Marcus W.'s profile image
Marcus W. 
a year ago

Smrt has the smarts built in Pros: I just have to say, SMRT Systems is an absolute game-changer for dry cleaning businesses. Since we started using their platform, our operations have been running so much more smoothly, and our customers have definitely noticed the difference.Their team is incredibly helpful and knowledgeable, especially Mark, who provided exceptional support during our transition to the platform. The user-friendly interface and real-time tracking features have made our lives so much easier, and we're now ab... read more

Matthew H.'s profile image
Matthew H. 
a year ago

Best Drycleaning soft i have ever used Pros: How easy it was to set up and all of its features especially the Marketing . Cons: nothing i like the lot. can not find anything i dont like. Overall: Best business decision i have ever made. 

Jeremy K.'s profile image
Jeremy K. 
a year ago

SMRT Dry cleaning Software Pros: Very modern and great looking user friendly interface. SMRT is unmatched in helping me run my highly sophisticated, multiple location business. I have multiple stores, multiple routes, complex billing, multiple discount promotions, many price rate, different brands, many employees, and much more. SMRT handles all these multiple moving parts with ease. Cons: some features I would like are not ready, but most of my needs have been met to run my multi location, highly sophisticated operation wit... read more

Frequently asked questions about SMRT Systems

How is SMRT Systems rated?

SMRT Systems has a 4.9 star rating with 256 reviews. 

When is SMRT Systems open?

SMRT Systems is closed now. It will open tomorrow at 9:00 a.m.