Timeless Cleaners - Lancaster

S. P. 

on Google

2 months ago

We are a verteran family and try to support local, veteran owned businesses. We took a prom dress in to get tailored and cleaned. The initial price was not honored, they took longer than quoted to get the dress back, they did not respond to phone calls, messages and text messaging...and the quality of of the alterations were unacceptable. They offered to redo it but could not guarantee quality or delivery before the event. I have to have it redone somewhere else, had to pay the ridiculously over priced fee anyway and the... read more

Alex Ramos 

on Google

4 months ago

This place used to be my go to cleaners for a few years but this last time was a big let down and has me thinking of going elsewhere.. I go to pick up my stuff the day they told me to and only half of my things were there so i waited for the following day to go pick up my stuff and when i get home i see there’s still dirt on my two pairs of my pants. So obviously it makes me think they never really cleaned my stuff. When you over $70 for your things to get cleaned you expect it to be / look clean as well… wont be going back ... read more

Claire Nolan 

on Google

8 months ago

Would give 0 stars if I could. I brought some bedding in to be cleaned and they lost one of my down comforters. I have called and left many messages for the manager and they won’t call me back, refund me for the cleaning, or reimburse me for the item they lost. I’ve used timeless cleaners before for alterations and it was great but I wouldn’t recommend them for cleaning. Absolutely unprofessional. 

K ES (K dot Es) 

on Google

3 weeks ago

I’ve been a big fan of this place in the past, but my recent experience has been deeply disappointing. I sent my suit in for cleaning, and not only was it not cleaned, but it came back with two stains that weren't there before. When I brought this to the attention of the staff, the woman seemed completely bewildered, as if I was fabricating the issue. She claimed she hadn’t marked it down, so she couldn’t explain where the stains came from. To make matters worse, my clothes still reeked of cologne, indicating they were only ... read more

Erika Welch 

on Google

2 years ago

I was so happy to have found them because they were able to help me with an odd request and that was sewing aerial silks!!! Thanks you so much 🤌🏼🤌🏼❤️