This profile has been claimed by the business owner or representative.
Ricks Cleaners
- Dry Cleaning
- AUSTIN, TX
About this business
Rick's is a local family-owned business that has been privileged to serve Austin for over 35 years! We offer a great value price of only $4.79 Any Garment Dry Cleaned and $3.49 Laundered Shirts! We've been voted the Best Cleaners in Austin 12 times by the Austin Chronicle! We specialize in providing the best value cleaning in town and have various cleaning options such as dry clean, wet clean, laundry, wash & fold, press only, household cleaning, leather, suede, fur, and wedding gown cleaning/preservation. Eco-Friendly equip... read more
Location details
7435 BURNET RD, AUSTIN, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Mexican lady that works there, always makes me wait regardless if they are busy or not. She is not friendly and makes me feel like I’m inconveniencing her by making her work. I hopeful it’s just a language barrier but that’s no excuse. I miss my old cleaners that closed down, the lady was so friendly and really helpful when my mom died & I needed clothes right away. What happened to customer service!??
I brought in a sundress, two cropped sleeveless sweaters. There’s a big sign that says “any item $5.98” and the store manager made it a point to show me the sign, explain the PIF policy and let me know the items would be done in 2 days. Then charged me $34.99. It seems not any item is $5.98. Dresses are $19.99 😂😂😂. Ok.
I brought in a thrift store bought scarf that was in great shape but smelled of the previous owners perfume. I asked the person helping me several times if the dry cleaning would get rid of the smell and finally got a nodded yes. Well it didn’t. So now I’ll be finding a different cleaner in the Brentwood neighborhood. Liked the location but not the service.
Rick's has provided by far the worst dry cleaning service of my life. They continuously return clothing with the original stains still in place, the fabric stretched out, and a starchy film left over the fabric. They are not kind when dropping off or picking up and they have now completely ruined a handful of very expensive items costing us thousands of dollars. Please do not take your items here if you want them taken care of! They do not know what they're doing and should not be left responsible for anything of value.
I’ve been going there a while and they’ve been okay but one of my nice pearl snap shirts came back with a large rip out of it so I guess I need to find a new place. Update: Management reached out to me after seeing my post and encouraged me to file a claim. The claim was accepted and they fully reimbursed me for the shirt. I appreciate them making this right.
Frequently asked questions about Ricks Cleaners
How is Ricks Cleaners rated?
Ricks Cleaners has a 4.2 star rating with 287 reviews.
When is Ricks Cleaners open?
Ricks Cleaners is closed now. It will open at 9:00 a.m.