This profile has been claimed by the business owner or representative.
Helena's Cleaners
- Dry Cleaning
- Normandy Park, WA
About this business
Helena's Cleaners is a third-generation, family-owned business. We have garnered 40+ years of expertise in caring for today's finest fashions. From dry-cleaning, to wet-cleaning, alterations and specialty items - we offer the highest level service and quality to every textile that passes through our door. We want you to not only look good but feel good with your experience with us. Give Helena's a try and experience our tradition of excellence for yourself.
Location details
19901 1st Ave S Suite 401, Normandy Park, WA, 98148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Their communication and customer service alone make Helena's Cleaners stand out. They are available by text to answer all questions at seemingly all hours, and everyone I've spoken with has been professional and kind. How much they care about their business and their customers comes across in every interaction. And complimentary pick up and drop off can't be beat. I am so glad I found Helena's Cleaners!
I want to like this place. They do quality work, are convenient and in a nice shopping center. However, I am no longer bringing business there. I picked up my wool dress coat and could not believe that is was $57! to get it cleaned! I thought I heard her wrong. That is insane. They should quote the prices when things are brought in - without the customer having to ask. If that is such a reasonable price, they should have no issue in stating it up front. I would not have agreed to that price. I wrote the manager for ... read more
They hemmed my dress an inch shorter straight across. They did a good job just not sure why that little work cost $70. I also brought my dress in on a velvet hanger in fabric bag. It was returned on a wire hanger wrapped in plastic. I asked for my belongings back and they said their policy is to throw that stuff away. They were able to locate it for me before it was thrown away hours later but I shouldn’t have had to make two trips to get my stuff back and I shouldn’t have had to explicitly state ahead of time that I wanted ... read more
Very simple and easy. They picked up from my apartment complex. I had a sweater that had the wool pilling on it, and they reached out to me before fixing the problem so that they wouldn’t overcharge me, which is really nice and courteous. The online app and everything is super easy to use and they provide you with a ton of updates, which is super helpful.
DO NOT DO BUSINESS WITH THIS COMPANY. I dropped off items in March and when I went to pick up, they told me the price,I paid the amount, left with my items, and went home. Then, I start getting emails and text messages that I have an order ready for pick up (they have no items of mine) and that I have an invoice due. I called to ask what this was about and was told I have a balance on my account. I thought this was odd since I had not been in for services in a couple months and thought it to be a mistake. After days of calli... read more
Frequently asked questions about Helena's Cleaners
How is Helena's Cleaners rated?
Helena's Cleaners has a 4.9 star rating with 345 reviews.
When is Helena's Cleaners open?
Helena's Cleaners is closed now. It will open on Monday at 7:00 a.m.