Wow! I’ve been looking for a new cleaners since moved to Ohio City pre-pandemic and am so pleased with the services at this location. I have a camel colored winter coat I was neglecting that needed some TLC. I had it back in less than a day & it looks brand new! I am so pleased with the quality and affordability of this location; the entire experience from drop off to pick up was seamless. 10 out of 10 would recommend!
This is my go-to place for all my dry cleaning needs. What I like best about coming here is the no-contact pick up and delivery of my items. I just drop my bag off in their drop box inside the lobby and they text me when my order is ready with a locker number and access code, which makes it easier to pick up anytime, without any hassle. They always do a good job of dry cleaning my clothes and I get regular communication from them on my items as well as discounts which is a plus. I will continue to come here.
Love this business! I travel for work and I love the option to drop my clothes before 10:30 on Saturday and have them back the same day! Having 24 hours access is so convenient too. My clothes always look great and I’ve never lost any items.
This place has no employees. You text them to get the door code then drop off your stuff. I gave up waiting for the code. It finally showed up on my phone while I was in the middle of my first cocktail at Heck's---11 minutes later. Apparently while you're waiting, you're supposed to enter your credit card info into your account, while standing in the middle of the street. Efficiency and safety at the top of the priority list here.
Please save your time and money and go anywhere else that values your business. They are a hoax overcharging for laundry. My rating is 0/5.
1. They stained my shirt.
2. Messed up their locker codes, which means the very convenience they are overcharging for wasn’t available.
3. They apparently cannot follow simple instructions. They gave my shirt in hanger when I specifically requested it to be folded.
Overall, the worst kind of customer service and business management.
